TERMS AND CONDITIONS

These Terms & Conditions (together with the documents referred to in them) govern your use of our website at https://pitstop.direct and all related sites, services, applications and tools, which we operate from time to time (the “Pitstop Direct Service”).

These Terms & Conditions apply to any person registering as a “User” on the Pitstop Direct Service, or using the Pitstop Direct Service as a user (a “User”). If you are registering to use the Pitstop Direct Service as a business partner, or you are using the Pitstop Direct Service as a business (a “Car Repair Business”) please refer to our Car Repair Business Terms & Conditions.

By using the Pitstop Direct Service you confirm that you accept these Terms & Conditions and that you agree to abide by them.

INFORMATION ABOUT US

The Pitstop Direct Service is operated by Future Industries OÜ (“We or “Pitstop Direct”).

We are a limited company registered in Estonia company number 12323493 and have our registered office at Uus-Maleva tn 5-36, Tallinn, Estonia. Our main trading address and principal place of business is located at Peterburi tee 46, 325.

Our VAT Number is: EE102237234.

Please visit the Contact Us page on this website for our contact details.

REGISTERING AS A USER

In order to benefit from all the features of the Pitstop Direct Service available to Drivers you will need to register with us as a User by following the online prompts. You will be asked to provide certain information about yourself including your name and email address.

You must ensure that the information provided by you on registration is correct, complete and not misleading. You should also inform us promptly of any changes to the information that you have provided by updating your details, so we can communicate with you effectively.

By registering as a User you are forming a contract with us. The contract between us will consist of your registration details, these Terms & Conditions and our Privacy Policy. Unless we have expressly stated otherwise, in the event of any conflict or inconsistency between these Terms & Conditions and our Privacy Policy, or any other document or legal notice published on our Service from time to time, these Terms & Conditions shall take precedence.

PROVISION OF SERVICES TO USERS

Following registration, we will make certain services available to you free-of-charge. The services will include the ability to overview prices (“Prices”) for any automotive repair or servicing work you need a Car Repair Business to do for you (a “Job”) and the ability to receive quotes from Car Repair Business to Jobs you have posted (“Quotes”).

We also provide the ability to post feedback in relation to any Car Repair Business you have used as a result of your use of the Pitstop Direct Service (“Feedback”).

You must only post a Job if you have a genuine requirement for the work detailed in the Job to be performed. You must only post Feedback in relation to a Car Repair Business if you have used it as a result of your use of the Pitstop Direct Service. In addition, you must ensure that the content of any Job or Feedback you post complies with the provisions of our Acceptable Use Policy set out in Section 8 below.

If you do decide to use the services of a particular Car Repair Business as a result of your use of the Pitstop Direct Service, you agree to notify us by updating your Job details accordingly. You can do this by clicking the relevant button on your Job page to "accept" or "confirm" their Quote.

Full details of the services available to Users will be published on https://pitstop.direct from time to time. We are continually seeking to develop and improve the services we offer and so we reserve the right, at our absolute discretion, to make changes to any part of the service without notice.

OUR RESPONSIBILITIES TO YOU

We will provide the Pitstop Direct Service to you using reasonable skill and care and in accordance with these Terms & Conditions. However, if you use the Pitstop Direct Service as a User you acknowledge and agree that the services we provide are subject to the following limitations and disclaimers:

  • Although we ask all users to use the Pitstop Direct Service responsibly and we check and verify all the information which Car Repair Business post on their business profile page, we cannot guarantee the accuracy, integrity or quality of any information you view or receive via the Pitstop Direct Service, which is provided by, or based on information submitted by, third parties.

  • If you use the Pitstop Direct Service, you acknowledge and agree that we do not endorse or recommend any of the Car Repair Businesses who are listed or who use the Pitstop Direct Service.

  • If you use the Pitstop Direct Service, you acknowledge and agree that we do not endorse or recommend any of the Car Repair Businesses who are listed or who use the Pitstop Direct Service.

  • If you use the Pitstop Direct Service, you also acknowledge and agree that any Prices for any automotive repair or servicing work you are looking for are intended to be indicative only and will not form the basis of a binding contract between you and any Car Repair Business. Further information about how Prices are formulated and their status is set out in STATUS OF PRICES below.

This is the case even if you "accept" or "confirm" the Quote by clicking the relevant button on the Pitstop Direct Service. If you choose to instruct a Car Repair Business to carry out any work for you as a result of your use of the Pitstop Direct Service, we strongly recommend that you conclude your own written agreement with them clearly detailing the work to be done and the price to be paid. We will not be a party to any agreement or contract which you conclude with a Car Repair Business as a result of your use of the Pitstop Direct Service. Further information about how Quotes are formulated and their status is set out in STATUS OF QUOTES below.

PLEASE NOTE: We (Future Industries OÜ) will not under any circumstances have any responsibility to you, or liability to you, for the performance or quality of any work which you ask any Car Repair Business to carry out, or for any acts or omissions on the part of any Car Repair Business. Car Repair Business will at all times remain solely responsible to you for the work they undertake and their own acts and omissions.

STATUS OF PRICES

When you are searching for any automotive repair or servicing work on the Pitstop Direct Service you will get Prices from Car Repair Business based on the information you have provided, including your vehicle make and model and job type.

Prices and Price Lists are created and managed by Pitstop Direct Service based on Car Repair Business provided information and can be of a different type including “Fixed Price”, “Hourly Price”, and “Starting Price”.

  • Fixed Price is used when the Job takes a fixed amount of time for some standard tasks and procedures.
  • Starting Price is used when it is difficult for the Car Repair Business to predict all the possible complications that the Job can have but easy to estimate the minimum required time.
  • Hourly Price is used where it is possible to make it easier for the User to understand the Price and time estimations better.

PLEASE NOTE: All Prices provided via the Pitstop Direct Service are indicative only and are subject to refinement or change by Car Repair Business before they commit to undertake any work. Whilst we work closely with Car Repair Business and continually seek to improve our systems and processes to ensure that Prices are as accurate as possible, we cannot guarantee the accuracy of Prices or that a Car Repair Business will ultimately be able to complete your Job for a defined price. We recommend that you seek confirmation of a Price directly from a Car Repair Business, before you instruct them to undertake your Job.

STATUS OF QUOTES

When you post a Job on the Pitstop Direct Service you will receive Quotes from Car Repair Business based on the information you have provided, including your vehicle make and model and job type ("Job Criteria").

Quotes are made by a Car Repair Business in direct response to your Job, or generated on a previously provided Quote which matches your specific Job Criteria, or has otherwise provided us with Price information about what they would quote for your specific Job Criteria.

PLEASE NOTE: All Quotes provided via the Pitstop Direct Service are indicative only and are subject to refinement or change by Car Repair Business before they commit to undertake any work. Whilst we work closely with Car Repair Business and continually seek to improve our systems and processes to ensure that Quotes are as accurate as possible, we cannot guarantee the accuracy of Quote or that at a Car Repair Business will ultimately be able to complete your Job for a Quoted price. We recommend that you seek confirmation of a Quote directly from a Car Repair Business, before you instruct them to undertake your Job.

THIRD PARTY/ANCILLARY PRODUCTS AND SERVICES

From time to time we may offer, promote or make available via the Pitstop Direct Service, certain ancillary products and services offered by us (such as roadside assistance policies) ("Ancillary Products") and/ or products and services offered by third parties (such as repair finance) ("Third Party Products").

If you choose to purchase any Ancillary Products or Third Party Products, you understand and agree that they will be subject to a separate agreement and terms and conditions, details of which will be provided to you as part of the purchase process.

All Third Party Products are provided by the relevant third party supplier and they (not Pitstop Direct) shall be solely responsible to you for providing the Third Party Product in question.

PASSWORDS AND SECURITY

If you register to use Pitstop Direct Service you will be asked to provide a valid and current email address and password. You must keep your password confidential and must not disclose it or share it with anyone else. You are responsible for preventing unauthorised use of your account.

If you believe there has been a breach of security such as the disclosure, theft or unauthorised use of your account, you must notify us immediately. If we reasonably believe that your account is being used in any way which is not permitted by these Terms & Conditions, we reserve the right to suspend access rights immediately on giving notice to you and to block access from your account until the issue has been resolved.

ACCEPTABLE USE POLICY

The Pitstop Direct Service allows registered users (including both User and Car Repair Business) to create, edit and submit material for inclusion on or transmission via the Service, including (without limitation) by creating Listings, posting Jobs, posting Quotes for Jobs, posting Feedback and sending messages (collectively “User Content”). Whilst we do not seek to monitor or control the submission of User Content, we do reserve the right to delete, move and edit any User Content submitted where (in our absolute discretion) we consider it prudent or necessary to do so.

You agree to comply with all applicable laws and regulations when using the Pitstop Direct Service. You are solely responsible for all User Content you submit for inclusion on or transmission via the Pitstop Direct Service. You must ensure that all User Content you transmit via the Pitstop Direct Service is lawful and honest. In particular you must not post or transmit via the Pitstop Direct Service any User Content that:

  • is fraudulent, dishonest or misleading;
  • is unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable or breaches any laws;
  • encourages conduct that constitutes a criminal offence, gives rise to civil liability or otherwise breaches any applicable laws, regulations or code of practice;
  • infringes the copyright or other rights of any third party;
  • is technically harmful (including, without limitation, computer viruses or other malicious software or harmful data).

For further information as to what we consider to be acceptable in the context of Feedback, please see our Feedback Policy.

By submitting any User Content to us, or via the Pitstop Direct Service, you are granting us a royalty-free, non-exclusive licence to use, reproduce, modify, translate, make available and distribute the User Content on or through the Pitstop Direct Service for the purpose of operating the Pitstop Direct Service.

GENERAL DISCLAIMERS

Whilst we endeavour to ensure that the information available on or through the Pitstop Direct Service is correct, up to date and accurate we do not warrant the accuracy and completeness of such material. In particular (but without limitation), the Pitstop Direct Service permits you to access and receive information supplied by third parties, or which is based on information or data supplied by third parties, including third party User Content. The third parties submitting this information are responsible for ensuring that material submitted is accurate and complies with relevant laws and codes. We will not be responsible to you for the conduct of any such third party or for any error or inaccuracy in any material they supply.

Although we aim to offer you the best service possible, we make no promise that the Pitstop Direct Service will meet your requirements. We cannot guarantee that the Pitstop Direct Service will be fault or virus free or continuously available. Your access to the Pitstop Direct Service may occasionally be restricted to allow for repairs, maintenance or the introduction of new facilities or services. We may change or discontinue the Pitstop Direct Service, or any part thereof, by giving reasonable notice at any time.

LIABILITY

To the fullest extent permitted by law, we exclude all liability to you for any loss of profit, loss of opportunity, loss of earnings, loss of anticipated earnings or loss of data or for any indirect or consequential losses howsoever arising out of your use of Pitstop Direct Service or any fault or problem relating to the Pitstop Direct Service or any content received via the Pitstop Direct Service.

Nothing in these terms of use shall exclude or limit our liability for death or personal injury due to our negligence or for fraudulent misrepresentation or for any other liability which cannot be excluded or limited under applicable law.

Your statutory rights as a consumer are not affected by these Terms & Conditions.

TERMINATION OF SERVICES

We may suspend or cancel your registration and/ or terminate your access to or use of the Pitstop Direct Service and/ or our agreement with you, if you are in breach of these Terms & Conditions or have made improper use of the Pitstop Direct Service.

You may cancel your registration at any time by informing us in writing. If you do so you must stop using the Pitstop Direct Service.

The suspension, cancellation or termination of your registration and your right to use the Pitstop Direct Services shall not affect either party’s statutory right or liabilities.

INTELLECTUAL PROPERTY

Unless otherwise stated, the copyright, database right and other intellectual property rights in the Pitstop Direct Service (including without limitation all content, data, materials and technology used or appearing in the Pitstop Direct Service or transmitted through it) belongs to us or our licensors. All rights are reserved.

By using the Pitstop Direct Service you acknowledge and agree that we collect aggregated and anonymised data concerning usage of the Pitstop Direct Service and the Prices, Jobs and Quotes and Quoting Data submitted to or via the Pitstop Direct Service. You agree that all intellectual property rights and other rights in such aggregated and anonymised data shall belong to Future Industries OÜ and we may use this data for any purpose whatsoever. However, this data will not include any information from which particular users of the Pitstop Direct Services (including any Drivers or Car Repair Business) can be identified.

PRIVACY AND COOKIES

The https://pitstop.direct website and the Pitstop Direct Service includes areas where you are requested to, or can, input information about yourself. Any information you submit to us shall be subject to the terms of our Privacy Policy.

We use cookies on our website and as part of the Pitstop Direct Service. Further information about cookies and how we use them can be found in our Cookies Policy. By registering use you are consenting to our use of cookies in the ways described in our Privacy Policy and Cookies Policy.

GENERAL

All notices shall be given to us via email or by post using the contact details set out in INFORMATION ABOUT US above, or to you at either the email or postal address you provide during registration. Notice will be deemed to be given when an email is received (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 2 working days after the date of posting.

If any provision of these Terms & Conditions is held by any court of competent authority to be void or unenforceable in whole or in part, the other provisions of these Terms & Conditions and the remainder of the affected provisions shall continue to be valid.

The failure to exercise a right or remedy provided by these Terms & Conditions or by the law does not constitute a waiver of other rights or remedies.

We may revise these Terms & Conditions at any time. You are expected to check these Terms & Conditions from time to time to take notice of any changes we make as they are legally binding on you. Some of the provisions contained in these Terms & Conditions may also be superseded by provisions or notices published elsewhere on our website or the Pitstop Direct Service.

These Terms & Conditions will be subject to the laws of Estonian court shall have jurisdiction to resolve any disputes between us.

These Terms and Conditions were last updated on 26th August 2020.