Pitstop Direct

PRIVACY POLICY

We are committed to preserving the privacy of all visitors to our website at https://pitstop.direct (the “Website”). Please read the following privacy policy carefully to understand how we collect, use and protect information that you provide to us, how this data might be shared with Car Repair Businesses and our Partners/Third Parties and what choices you have in how this data may be used by us. This policy also contains sections regarding how you can contact us, withdraw your consent and how you can request information on what is held by us about you.

Important notice: If you use our Website or Services, you should read this notice to understand how we will handle your personal data. This Privacy Policy should be read in conjunction with the Website Terms & Conditions and any capitalised term not defined in this Privacy Policy shall have the meaning given to that term in the Website Terms & Conditions.

WHO WE ARE

The Website is operated by Future Industries OÜ ("We", "Us" or “Pitstop Direct”). Future Industries OÜ is a limited company registered in Estonia under company number 12323493 and has its registered address at Uus-Maleva tn 5-36, Tallinn, Estonia. Our main trading address and principal place of business is located at Peterburi tee 46, 325.

Our VAT Number is: EE102237234.

If you have any questions about how we use your personal data, you can contact the support team via support@pitstop.direct

HOW WE COLLECT AND RECEIVE YOUR INFORMATION

We collect information to provide our Services to all our users and also to improve our Website and Services. The information We collect can range from an email address to information on how you interacted with the Website and used our Services. Further details about how We collect personal data, as well as the types of personal data We collect, are set out below. We collect information in the following ways:

  • Account Creation

    If you register to use the Website as a User or a Car Repair Business you will be asked to provide certain information about yourself, including your name and contact details, comprising email address, telephone number and/or address information.

    If you register as a Car Repair Business with us, you may be asked for further information regarding your business. This may include supporting evidence which you may provide to Us via email or post.

  • Searching for Services

    If you are a User and use the Website to search for services for the purpose of reviewing prices, we will collect the information contained in your request, which will include the car registration number or make, model and type of engine, optionally geographic coordinates as well as detailed information about the work you are requesting.

  • Posting a Job

    If you are a User and use the Website to request Quotes from Car Repair Businesses, We will collect information contained in your request which will include your telephone number, car registration number, address and details of the work you need to be undertaken.

  • Information you input into the Website, or via online forms or surveys

    We may also collect any other information you submit via any online forms or other interactive areas that appear on the Website from time to time. This includes information contained in any Services search request, Job request, Quotes or Feedback you post on the Website or which is contained in any message/chat you transmit via the Website.

    This could include information you supply for additional services We offer via our partners. This could include your name, contact details and information relating to the products you are enquiring into or applying for (such as date of birth, which is needed to help identify you for third party applications of credit).

  • Operating as a Car Repair Business on the Website If you are a Car Repair Business and you are using the Website or other services from Pitstop Direct, We will collect information concerning the Quotes you have submitted via the Website.

  • Site usage

    When you use our Website and Services We may collect information about how you interacted with our Website, including information that your browser sends when you visit a website. This log data may include your Internet Protocol address, the address of the web page you visited before using our services, and the date and time of use of our services.

    We may use third party tools that, whilst they do not identify specific users of our site, aggregate user behaviour in interacting with our Website and services. These tools may provide information including addresses of web pages visited before using our services and the devices and browsers used to access our Website. This data may include geo-location information as provided by these third parties.

    One of the tools we use is Google Analytics. Please see click here on how Google Analytics uses your data https://policies.google.com.

  • Third party data

    We may also receive information from our partners or others that We use to make our Services more effective, tailored, and more useful to you. This might be aggregate level information such as which postcodes go with which city, or it might be more specific information, such as email address, name and profile information passed from Facebook on account registration via Facebook.

  • Other methods We may use to collect your information

    We may collect information about you (name, contact details, etc) if you contact our office via telephone, fax, post or via email. We may also collect your information at trade shows or during other interactions with you in person. This information may then be transcribed and uploaded into our systems or recorded in written format.

HOW WE USE YOUR INFORMATION AND LEGAL BASIS FOR DOING SO

Information is used in the following ways:

We use the information We collect from you when you use our Website or Services, to provide, maintain, protect and to improve our Website and Services, to develop new ones and to protect Us and our users. Further information about the purposes for which we use your information and the legal basis for doing so are detailed below.

  • To provide our Website and Services and an enhanced user experience

    Your information will be used to provide you with access to our Website and to supply you with Services you request. In particular:

    If you are a User and request quotes on our Website, We will use your location to select Car Repair Business who are best placed to respond and We will send details of the request, together with your first name, to these selected Car Repair Businesses so they can respond. The car registration number will be provided to the Car Repair Business and may be shared with our Third Party partners to help identify the make and model of the vehicle, and help provide services to our Car Repair Businesses in relation to parts data and parts information so that the Car Repair Businesses can provide you a quote on your service or repair request.

    If you select a Car Repair Business to undertake the job via the Website, then your chosen Car Repair Business will be given access to your other contact details so that they can contact you to arrange for the work to be undertaken. Some Car Repair Businesses use third party suppliers and agencies to help them to respond to requests for Quotes and to liaise with customers to arrange for work to be undertaken and so references to Car Repair Businesses in this privacy policy includes such third parties acting on their behalf.

    The Website allows the Car Repair Business to communicate via messaging to Users once a Job is quoted on, and likewise a User can communicate via message to a Car Repair Business. This functionality allows you to ask questions and transmit information between each other that might be useful to either party in assessing and understanding a quote. The messaging system allows this flow of information to be exchanged in a controlled manner. However, if you provide personal contact or other personal information (e.g. credit card information) via the messaging/chat functionality of the Website, you do so you do at your own risk.

    We may also review the messaging system from time to time, and may use any or all of the information for various purposes including assisting us in contacting you, assisting us in any legal proceedings or dispute, assisting us in our analysis of completed bookings, assisting us in the development of various enhancements of our systems or Website or in any other manner that we may be required under law to provide such information.

    Legal Basis:

    This is often necessary in order to be able to fulfil our obligations under the contract between us.

    In other cases this is necessary for our legitimate interests (including managing our relationship with Users and Car Repair Business, enforcing our contractual rights and resolving disputes, keeping records, studying how customers use our Website and Services and improving our Website and Services).

  • To communicate with you by Email

    We send a variety of emails to you, both as Users and Car Repair Business and as other consumers of services in our Website.

    Some of the emails We send you are part of the functionality of how the Website and our Services work, for instance We inform you if you have received a Quote if you’re a User. If you are registered as a Car Repair Business, We may send you renewal notices etc. We categorise emails of this nature as "transactional emails". They are intended to give you information in relation to the requests you are making in the system and prompt a response from you to those requests.

    Other types of emails that We may send you may be marketing-related emails. If you register with us as a User or Car Repair Business or via another service we offer (breakdown cover etc.) and have consented to receive such information, We may use your details to provide you with, or permit selected third parties to provide you with, information about goods, services and offers that We feel may interest you.

    For details on how to change your consent to receive these emails, refer to the Your Rights and Choices section of this policy.

    The other type of emails we may send to you is regarding interaction with Our staff and may result in our requesting more information from you about certain matters, or providing you with an update on your account etc.

    Legal Basis:

    In the case of transactional emails, this is necessary in order to be able to fulfil our obligations under the contract between us.

    Transactional emails (and emails responding to queries or requesting information) are also necessary for our legitimate interests (including to manage our relationship with you and to resolve queries and disputes).

    Users and Car Repair Businesses who registered to use our Website and Service are asked if they want to opt in to receive marketing emails and so we will only send marketing emails to these customers if they have consented to receive them.

  • To enable our users to communicate with us and each other

    As disclosed above, Car Repair Businesses who respond to a request for a Quote will also be given access to the telephone number a User provided so that they can contact the User to discuss their requirements and their quotation. Likewise, Users are able to access Car Repair Business telephone numbers in order to call them and enquire about the quotes they have received.

    Our staff may also use both the Car Repair Business and/or User telephone numbers to transfer calls to either party, to assist us in our analysis of completed bookings, to make enquiries on behalf of Users to Car Repair Businesses and to assist us in any dispute investigations We may conduct. Additionally, We will use Car Repair Business telephone numbers to conduct account management calls, sales calls, and other calls to Car Repair Businesses on behalf of Pitstop Direct or our partners.

    We may monitor, record, transcribe, store and use communication between Users and Car Repair Businesses and their communications with Us. We will only use this information for the following:

    • to help us in our analysis of completed bookings;
    • for training purposes; and
    • for legal reasons, including regulatory requirements.
  • If you register as a Car Repair Business with Us you are acknowledging and accepting the following:

    • you are only being given the access to User telephone numbers for the purposes of responding to their enquiry on our Website and not for any other reasons;
    • you are registering with us as a business and as such you will maintain business-like conduct with our staff and with Users who you contact, or who contact you through Pitstop Direct;
    • you agree to have your telephone number used in connection to marketing and sales-related activities from Pitstop Direct to your business; and
    • you understand that Pitstop direct may at its choosing monitor, record, transcribe, store and use communication between yourself and a User in order to check details of any instructions received as a result of using the Website.

    Legal Basis:

    In some cases this is necessary in order to fulfil our obligations under our contract with you.

    In other cases this is necessary for our legitimate interests (including managing our relationship with Users and Car Repair Businesses, enforcing our contractual rights and resolving disputes, keeping records, studying how customers use our Website and Services, improving our Website and Services and growing our business). In some cases this may also be necessary to ensure compliance without legal obligation.

  • If you register with Us We may use your information to contact you for feedback on your use or our products, services or the Website.

    Legal Basis:

    This is necessary for our legitimate interests (including studying how our customers use our Website and Services, monitoring customer performance in the case of Car Repair Businesses and customer satisfaction in the case of Users and developing and improving our Website and Services).

  • To manage Car Repair Business Listing Information and other information you provide Us as a Car Repair Business

    As a Сar Repair Business you may be asked to provide supporting information in relation to your business and identity. We will only use this information in relation to our internal approval process, and for any products you are wishing to purchase from/or via our partners, such as motor trade insurance. We may also use any additional information you provide us for any legal or regulatory obligations We may be under in connection to your business and the services We provide.

    We may use any Quotes you provide Us or the User in a manner consistent with the Website’s Intellectual Property rights as outlined in the Terms & Conditions of the Website. This could include, but not limited to, analysis of such pricing on a repair/service category on a regional, national level, or by type of business that provided the Quotes.

    Legal Basis:

    In some cases this is necessary in order to fulfil our obligations under our contract with you.

    In other cases, this is necessary for our legitimate interests (including managing our relationship with you, enforcing our contractual rights and resolving disputes, keeping records, improving our Website and Services and growing our business).

    In some cases this may also be necessary to ensure compliance with our legal obligations.

  • For Billing and Account Management purposes

    We use your data to help administer your accounts, both as a User and Car Repair Business.

    As a Car Repair Business We will use your information to inform you about Jobs which have been posted on our Website by Users and if you post a Quote for a Job this will be shared with the User concerned. We will also use information concerning the Quotes you have submitted and your use of the Website for billing purposes and to ensure that you are complying with your obligations under our Terms and Conditions.

    As a User your car registration number may be used in conjunction with Car Repair Business, and other information to identify jobs that may have been completed. In addition, your car registration number may be shared with our Third Party partners to help us identify parts that may have been used in any repair or service for billing purposes. Your car registration may also be contained in reports to Car Repair Businesses to help them identify work being sent to them, quoted on by them, and completed by them.

    Legal Basis:

    This is necessary in order to fulfil our obligations under our contract with you.

    This is also necessary for our legitimate interests (including managing our relationship with you, enforcing our contractual rights and resolving disputes and keeping records).

  • Website Usage Analysis

    Legal Basis:

    This is necessary for our legitimate interests (including studying how customers use our Website and Services, improving our Website and Services and growing our business).

    We may use and analyse the information We collect so that We can administer, support, improve, optimise and develop the Website and the products and services We offer. This information could be related to your activity on the Website, types of work listed, quotes, regional data, car make/model data and other patterns that are collected from both Jobs being posted by Users and Quotes provided by Car Repair Business.

  • Marketing

    We may also share certain data with third party social media platforms in order to show you targeted ads when you visit them. We do this by:

    • the use of cookies which capture your visits to our Website. Please refer to our Cookies Policy for more information; and
    • We may also provide these platforms with your email address to create ‘audiences’ of users fitting within a certain demographic/category so that we can target our marketing. Please check the social media platforms’ terms for more details of these services. Our Cookies Policy explains how you can adjust your cookies preferences.

    Legal Basis:

    This is necessary for our legitimate interests (including studying how customers use our Website and Services, improving our Website and Services and growing our business through marketing to you or making you offers that we believe will interest you).

  • Other ways we may use your data

    We may use your data to investigate, resolve and transfer complaints between parties.

    We may receive requests from official government/local government bodies and law enforcement authorities and to help Us identify and fix issues with our systems.

    Legal Basis:

    This is necessary for our legitimate interests (including resolving complaints and disputes, maintaining and improving our systems).

    In some cases this may be necessary to comply with legal obligations which we are subject to.

  • PLEASE NOTE: This policy is not intended to place any limits on what We do with data that is aggregated and de-identified, so it is no longer associated with an identifiable User or Car Repair Business.

    PLEASE NOTE: As we indicate above, some processing of your personal data may be necessary to fulfil our contractual obligations to you. This includes processing your information to provide Services to you. If you do not provide this information, we may not be able to fulfil our contractual obligations to you.

HOW YOUR INFORMATION MAY BE SHARED AND WITH WHOM

Our employees who need to have access to your personal data will have access to it in order to provide Services to you and for the purposes detailed above. We will also share your information with other users of the Website and Services in the ways described in section How We Use Your Information. We may also share your information with other third parties in the ways described below.

  • Third parties for marketing purposes

    If you have consented to receiving marketing information from selected third parties, We may share your information with third parties so that they can provide you with information about the products and services they offer.

    We may also share certain data with third party social media platforms in order to show you targeted ads when you visit them. We do this by:

    • the use of cookies which capture your visits to our Website. Please refer to our Cookies Policy for more information; and

    • We may also provide these platforms with your email address to create ‘audiences’ of users fitting within a certain demographic/category so that we can target our marketing. Please check the social media platforms’ terms for more details of these services. This is in our legitimate interests of sending you direct marketing. Our Cookies Policy explains how you can adjust your cookies preferences.

  • With our third-party service providers and agents

    We may allow third-party providers and contractors who supply services to Us or who process information on our behalf (for example our payment provider and website hosts and third parties who help us to develop and support our Website) access to your information limited to the extent that it is necessary for them to perform their services. We will make sure we have a contract in place with all such suppliers which satisfies the requirements of data protection laws. In particular, we will ensure that they keep your information secure and do not use it for their own purposes, unless you grant them permission to do so.

  • During changes to our business structure

    We may share your information with another organisation which buys our business or our assets or to whom We transfer our agreement with you and in the course of any negotiations which may or may not lead to such a transfer or sale.

  • To comply with laws

    We will disclose your information if We are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided We can do so without breaching data protection laws.

  • In working with partners to offer Car Repair Businesses enhanced or further services, and to help manage our accounts

    If you are a Car Repair Business registered with Us and you have expressed your interest joining one of the various networks that We are deploying, then your contact information may be passed to the suitable network partner to help onboard you to that network.

    As a User, your car registration number may be shared with our partners in order to.

    • Help identify parts and other specific information related to your car make and model.
    • Help identify jobs that Car Repair Business may be completed by purchasing parts related to your car registration number.
    • Help provide reporting to those partners on what work is being done via our Website.
  • Working with third party referrers of visitors to our website and third-party suppliers to our Car Repair Businesses

    If you have visited the Website as a result of a referral link or integration with a third-party site with which We hold a commercial relationship, such as another automotive website or price comparison platform, We may share selected elements of your information with that party, such as your vehicle registration number, during the process of regular reporting and verification of our commercial relationships with them. We will only share this information to the extent that it is required to confirm that relationship and only with the partners with which a relationship has been tracked by our system.

    Car Repair Businesses may choose to take advantage of commercial partnerships We hold with suppliers of vehicle parts, or businesses of a similar nature, to procure supplies for the completion of the servicing or repair of your vehicle. We may share selected elements of your information with those partners, such as your vehicle registration number, during the process of regular reporting and verification of our commercial relationships with those partners. We will only share this information to the extent that it is required to confirm that relationship and transaction.

  • To enforce our rights, prevent fraud, and for safety

    To protect and defend the rights, property, or safety of Pitstop Direct or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud.

  • PLEASE NOTE: In registering as a Car Repair Business, you agree to the Websites Terms and Conditions and Code of Conduct. In line with this, Pitstop Direct may disclose your contact details to Users (if requested by the User) in the event disputes arise between you and the User.

    PLEASE NOTE: We may disclose or use aggregated and de-identified information for any purpose. For example, we may share aggregated and de-identified information with our partners or others for business or research purposes like telling a prospective Car Repair Business the number of Jobs available in a certain area.

COOKIE POLICY

Pitstop Direct uses cookies and similar technologies to provide and support the Website and services.

Cookies are small text files which are transferred from the Website and stored on your computer's hard drive. They enable the Website and analytical software to assign stateful information to visitors at an individual level. Please refer to our Cookie Policy for details of the Cookies use on the Website.

By registering to use the Website you are consenting to Us using cookies in the ways described in our Cookie Policy.

You may be able to configure your browser to restrict cookies or block all cookies if you wish. However, if you disable cookies you may find this adversely affects your ability to use certain parts of this Website

OUR RESPONSIBILITIES

We are responsible for all use We make of the information you provide to Us and for ensuring that We only use and disclose your information in accordance with the terms of this Privacy Policy and applicable laws.

If you are a User and request Car Repair Businesses to provide Quotes or undertake work for you, you understand and agree that those Car Repair Businesses (and not Pitstop Direct) are solely responsible for their use of your information. Whilst We ask all Car Repair Businesses to act responsibly and to comply with all applicable data protection and privacy laws We cannot accept any responsibility for their use of your information. If you are a User and have questions or concerns about any Car Repair Business’s use of your information, please raise the matter with the Car Repair Business in question in the first instance.

Similarly, if you are a User or a Car Repair Business and you enter into a separate contract or arrangement with one of our partner organisations or another third party (e.g. to buy products or services directly from them) then you understand that they will be solely responsible for their use of your information in the context of or as a result of that contract or relationship. If you have any questions about how they will use your personal data, please raise them with the partner organisation or third party in the first instance or review their privacy policy or notices.

If you would like to then raise your concern to Pitstop Direct please contact Us at support@pitstop.direct

YOUR RIGHTS AND CHOICES:

We have to hold certain personal data about you, e.g. email addresses and telephone numbers, etc. However, we provide you with certain choices about how your personal data can be used. We will also operate in accordance with data protection laws in maintaining, protecting, and using your personal data and we will respect your rights under data protection laws.

WE GIVE YOU THE FOLLOWING CHOICES WHEN YOU USE OUR WEBSITE AND SERVICES:

Opt-in/out of receiving marketing emails: You have the choice to opt-in or out of receiving any marketing email from Us and any third party at any time. To change your permission for marketing email please follow Unsubscribe link.

Block Cookies: You have the choice on how your browser or mobile phone works with the Website. You may set your browser to block all cookies associated with our services. Please see our Cookie Policy for more information about this. However, it is important to note that the Website may not function properly if some or all of the cookies We use are disabled.

Users’ choices about use of the telephone number: If you are a User and wish to remove your telephone number from the system, you can email Us at support@pitstop.direct and We can remove your active number from our system records. We may ask you for supporting evidence of your identity, before We remove the telephone number from our main system. Note: This may make it difficult for Car Repair Business to quote correctly on your job and they may request your telephone number via our messaging/chat systems. If you put contact details into any message you send the Car Repair Business We may not be able to prevent the Car Repair Business from holding your details in their own records. Any personal information you supply in our messaging/chat system you do at your own risk.

YOUR RIGHTS UNDER DATA PROTECTION LAW:

Under data protection legislation you also have certain rights regarding your personal data. In particular, you have the right to:

  • Request access to any personal data we hold about you. In order to do this, you can submit a Subject Access Request Form to Us by post, You can request the form and the supporting evidence you will need to provide to prove your identity please email support@pitstop.direct;
  • Have any personal data which we hold about you which is inaccurate rectified or to have incomplete personal data completed. You can do that via updating your profile information, or requesting that changes be made in our systems via email. We might ask you to submit supporting evidence of your identity before We comply with any request.
  • Have personal data erased;
  • Have the processing of your personal data restricted (for example, if you think the data we hold about you is inaccurate you can ask us to stop processing it, until we will either correct it or confirm it is accurate);
  • Be provided with the personal data that you have supplied to us, in a portable format that can be transmitted to another data controller without difficulty;
  • Object to certain types of processing, including processing based on legitimate interests (see above), automated processing (which includes profiling) and processing for direct-marketing purposes; and
  • Not be subject to a decision that is based solely on automated processing which produces a legal effect or which has a similar significant effect for you.

For more information on what rights you have please see the European Data Protection Supervisor’s website https://edps.europa.eu

In order to exercise any of these rights you can submit a request to us via email to support@pitstop.direct. We might ask you to submit supporting evidence of your identity before We comply with any request.

Please consult the GDPR website at https://gdpr.eu for further information concerning your rights, and under what conditions Pitstop Direct may refuse certain requests.

SECURITY AND RETENTION OF INFORMATION

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. We will retain your information for as long as We need it for the purposes set out in this policy, or as otherwise required by law. This means that personal data will be destroyed or erased from our systems when it is no longer required. For more information on how long certain types of data are likely to be kept before being destroyed please contact us by email at support@pitstop.direct.

CHANGES TO PRIVACY POLICY

We will from time to time update and make changes to this policy. We recommend that you revisit this privacy policy frequently, and ideally each time you visit the Website. If you continue to use our services after those changes are in effect, you agree to the revised policy.

LINKS FROM OUR WEBSITE TO OTHERS

If you follow a link from any part of the Website to another site, this policy will no longer apply. We are not responsible for the information handling practices of third party sites and We encourage you to read the privacy policies appearing on those sites.

TRANSFERS OF DATA OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA)

We will not transfer your personal data outside the EEA unless such transfer is compliant with data protection laws. This means that we cannot transfer any of your personal data outside the EEA unless:

  • the EU Commission has decided that another country or international organisation ensures an adequate level of protection for your personal data;
  • the transfer of your personal data is subject to appropriate safeguards, which may include binding corporate rules or standard data protection clauses adopted by the EU Commission or EU-US Privacy Shield framework (see https://www.privacyshield.gov); or
  • one of the derogations under data protection laws applies (including if you explicitly consent to the proposed transfer).

We currently use a number of suppliers of IT services (including cloud- based services, hosting services and software development, support and maintenance services) who are based outside the EEA. All such suppliers have either entered into an agreement with us containing EU Commission approved data protection clauses, or they are signed up to the EU/US Privacy Shield framework.

HOW TO CONTACT US

Feel free to contact Us if you have any questions about this policy or if you wish to exercise your information rights about any personal data you have shared with Us, or that we might hold.

If you wish to contact Us in regard to exercising your information rights, general enquiries or a complaint you can contact us by email at support@pitstop.direct.

You can also write to Us at

Pitstop Direct, Peterburi tee 46-325, Tallinn, Estonia

RIGHT TO MAKE A COMPLAINT

If you have any issues with our processing of your personal data please contact us in the first instance and we will endeavour to resolve it for you.

This Privacy Policy was last updated on 17 September 2020